Service Design for the Real World: A Practical Introduction

🎓 Service Design for the Real World: A Practical Introduction 🌐

Industry Experts Share the Insights We Wished We'd Had Early On

This is the course we wish we had when we started our Service Design careers. Tools and frameworks alone won't make you a great Service Designer. Most Service Design happens within existing companies and organizations, where understanding the real challenges and barriers to implementing Service Design is crucial. This course goes beyond just teaching methodology—it focuses on how to apply Service Design in an organizational context. It's one of the only courses out there that does this, making it an invaluable resource for those looking to truly understand and apply Service Design principles.

What You'll Get Out of This Course 📚

A Comprehensive Introduction to the Service Design Process:

• Learn the foundational elements that make up the Service Design process.

Recorded Activities with Pre-Recorded Facilitation:

• Engage with hands-on activities that you can follow along with, guided by experienced facilitators.

A Resource List to Support Your Learning Journey:

• Get a curated collection of resources that will take your understanding of Service Design to the next level.

Learn from the Best 🏆

Our course is led by industry professionals who bring a wealth of experience:

• Established and Scaled In-House Service Design Teams: These experts have successfully done this across various industries, including Telecom, Insurance, Financial Services, Legal, and Retail.

• Recognized with the Service Design Global Network Award: Our instructors' work has been celebrated for its excellence and impact.

• Been Actively Teaching and Mentoring for 15+ Years: They have a proven track record in educating students and professionals alike.

• Regularly Invited to Speak at Events, Host Workshops, and Share Thoughts on the Future of Service Design: These thought leaders are influential voices in the field.

What You'll Achieve 🚀

At the end of this course, you will:

• Become Deeply Familiar with Overall Service Design Methodology: Confidently speak to and understand the methodology like a seasoned professional.

• Understand Key Phases of Work in Service Design: Gain insights into Research, Ideation, Prototyping, and how they interlink as part of the overall process.

• Communicate the Value of Service Design Clearly: Be ready to articulate why Service Design is essential to stakeholders and colleagues alike.

• Appreciate Stakeholder Management and Organizational Context: Learn how Service Design fits within an organization and the nuances that come with it.

• Know What Core Skills and Specialized Skills You Need: Identify the skills you should focus on developing to land your first role or to further progress your career as a Service Designer.

Join us for this practical, industry-focused course that will equip you with the knowledge, tools, and insights necessary to excel in the world of Service Design. Let's design services that make a real difference! 🌟