Server Infrastructure - IT Technical Support (Level 3) Guide

🎉 IT Infrastructure (Level 3) Technical Support - Crash Course 🎉

Headline: Everything you need to know to move up from 2nd line IT desktop support to 3rd line infrastructure and technical support!

Course Overview 🧭

Are you ready to elevate your IT career from 2nd line desktop support to the dynamic world of 3rd line infrastructure and technical support? If so, this IT Infrastructure (Level 3) Technical Support - Crash Course is tailored for YOU! Designed by industry expert John Courtenay, this course is a comprehensive guide that will equip you with the essential knowledge and skills needed to excel in your new role.

What You Will Learn 🚀

This course covers a wide array of topics critical to mastering the third line of IT support:

• Introduction to the Course and Contents

  • Overview of what you can expect from this crash course

• Day in the Life of an Infrastructure Technician

  • Gain insights into the daily responsibilities and challenges faced by infrastructure technicians

• Hypervisor Basics

  • Understand the role of hypervisors in managing virtual machines and their importance in IT infrastructure

• Virtual Switches Explained

  • Learn how virtual switches operate within hypervisors and their impact on network performance and management

• Incident Management Fundamentals

  • Master the art of managing incidents effectively and maintaining service continuity

• Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs)

  • Get to grips with RPOs and RTOs, crucial for planning and executing data recovery strategies

• Escalation Processes

  • Determine when it's necessary to escalate issues to higher support levels

• Threat Monitoring Essentials

  • Identify potential threats to your organization's infrastructure and implement proactive measures

• REPADMIN and DCDIAG Utilities Breakdown

  • Explore these essential diagnostic utilities for maintaining the health of your IT systems

• SYSVOL Folder Basics and Replication Overview

  • Understand the role of SYSVOL in Windows domain environments and how replication works

• Data Protection Fundamentals

  • Learn the best practices for protecting critical data within your organization

• Understanding Backup Types

  • Dive into incremental, differential, full, and synthetic full backups to ensure robust data protection

• SAN Storage Overview

  • Get acquainted with Storage Area Networks (SAN) and their significance in handling large data storage needs

• Common RAID Levels for Backup Purposes

  • Familiarize yourself with RAID0, RAID1, RAID5, and RAID6 and their use cases in backup strategies

Why Take This Course? 🤔

This course is your bridge to understanding the complexities of advanced IT infrastructure support. It's designed for those who have already gained some basic IT fundamentals, typically as a 1st line technician. John Courtenay combines his extensive experience with practical insights to ensure you're fully prepared for the challenges ahead.

Who Should Take This Course? 🎓

• Current 2nd line IT support professionals aiming to advance to 3rd line infrastructure support roles
• IT enthusiasts looking to deepen their understanding of IT infrastructure and technical support
• Anyone aspiring to transition into a more advanced role within the IT support sector

Join us on this journey to master IT Infrastructure at Level 3 Technical Support. With the knowledge gained from this course, you'll be well-equipped to tackle new challenges and take your IT career to the next level. Enroll now and step into the world of advanced IT support! 💻🚀