Speaking on the Telephone: Confidently Speak on the Phone

👒 **Course Review: Mastering Phone Communication** **Overall Rating:** 4.58/5 ### Course Content and Presentation - **Pros:** - The course is presented with **excellent clarity and simplicity**. - TJ Walker's **charismatic teaching style** makes the content engaging and confidence-inspiring. - Practical advice that emphasizes the importance of **practice for improvement**. - Useful recommendations are provided, especially regarding phone communication techniques. - The course is **factual and helpful**, offering practical tips that can be easily applied to real-life situations. - Exercises like recording messages for self-critique are highly recommended and beneficial. - The idea of listening to one's own voice recording is a powerful tool for self-awareness in communication. - The course addresses the basics of speaking effectively, both in public and one-on-one scenarios. - Recording oneself to listen critically to one's speech is suggested, which many found to be a valuable exercise. - TJ Walker's examples are considered spot-on and informative, addressing the relevant points for improvement. - The course received high praise from several reviewers, with some rating it 10/10. - **Cons:** - Some users felt that the course contained an excessive amount of advice that could be condensed into fewer bullet points. - A few reviews suggested that the content was more focused on sales calls than everyday business conversations. - The course's examples and tips are sometimes general, with expectations for more concrete advice like smiling when speaking. - The course material, particularly regarding social media trends, may be outdated (e.g., referring to TikTok as new). - One reviewer mentioned that the focus on sales calls was not what they were expecting and hoped for customer service call guidance. ### Course Experience and Outcomes - The course is **well-presented** and gets straight to the point, delivering very useful information. - It has been **extremely useful** for professionals looking to improve their communication skills, especially in healthcare settings. - Recipients of the course expressed a newfound dislike for listening to their own voice recordings due to previously unnoticed verbal habits like overuse of the word "um." - The course is appreciated by those who are willing to engage actively, such as recording themselves and critiquing their speech. - TJ Walker's courses are consistently well-received, with many learners enjoying his clear explanations and practical advice on phone communication. ### Additional Feedback and Recommendations: - It is suggested that future course updates include more recent examples and references to reflect current trends and technology (e.g., TikTok). - Incorporating voice modulation techniques or examples that help in engaging clients could be beneficial. - Some users recommended adding content on customer service calls for a more comprehensive understanding of professional phone communication. ### Conclusion: The Mastering Phone Communication course receives high marks for its thorough, practical, and insightful approach to improving verbal skills over the phone. While some areas could be improved, such as updating references and providing more specific guidance, the overall experience is positive and highly beneficial. TJ Walker's expertise and teaching style make this a standout course for anyone looking to enhance their telephone communication abilities.