Active Listening Skills: Give And Receive Feedback At Work

Active listening skills with empathy and emotional intelligence. Give and listen to feedback at work and personal life

4.51 (3223 reviews)

Udemy

platform

English

language

Communications

What you will learn

Give constructive feedback that people listen to

Have people actually think about and make changes based on your feedback

Take feedback and actually hear what people are telling you

Improve your listening skills

Have more productive working relationships with people by boosting your listening skills

Gain a valuable leadership and career skill

Why take this course?

You listen every day! Make it a strength to understand people better, develop stronger bonds with others, and be more productive in your professional life, and fulfilled in your personal life!

Learn a professional and systematic way to give and receive feedback at work and in your personal life using the Situation-Behavior-Impact (SBI) model.

Giving or taking bad, critical, or negative feedback at work or in your interpersonal situations can be difficult. There is also a risk of having the conversation turn negative, and escalate into a conflict that is accompanied by negative emotions like anger, frustration, or even fear.

This course will give you skills to listen better and to read the emotions of the other person better so you would be less likely to have your difficult conversations go poorly, and achieve desired outcomes.

LEARN ACTIVE LISTENING

Active listening is a technique that is used in counseling, training, and solving disputes or conflicts. It requires that the listener fully concentrate, understand, respond, and then remember what is being said. This is opposed to other listening techniques like reflective listening and empathic listening.

USE EMOTIONAL INTELLIGENCE DURING ACTIVE LISTENING

When you listen, there is much more to the conversation that just what's being said. You have to think about the other person's emotions and do your best to direct their emotions and yours. You also have to pay attention to their body language, facial features, and tone of voice.

LISTEN WITH EMPATHY

Active listening is about truly understanding what people are saying. It's the process of hearing together with thinking about what is being said. It's also about suspending your own biases so you can better understand the other person. To be truly listening, you must be mentally present in the moment, and understand how the other person feels and how the topic of conversation impacts the other person's life.

ACTIVE LISTENING IS NOT JUST A PROFESSIONAL SKILL, IT IS A PART OF KINDNESS

Truly listening takes a significant effort. We only truly listen if something is very important to us or when we are actively caring about the other person, and giving them our full care and attention.

MORE BENEFITS OF ACTIVE LISTENING

Most of us want to get better at talking. But the REAL power tool for influencing others, leading, collaborating, having an impact, and being an an-all-around-better person is active listening. While regular listening can look like being blank and silent, Active Listening is engaged, creative, and responsive.

Gain both the internal awareness and external skillset that are the foundation of active listening. You will be able to have far more satisfying, interesting, successful conversations.

PRACTICAL, NOT THEORETICAL

This is not a theoretical course, you can immediately apply active listening in this course and see results. These are the same listening techniques that I have applied in my professional life and that I have shared with my clients in coaching, and that you can apply too.

HOW LISTENING HELPS ME

As a professional, I know I need to keep improving everything about my work. I am also aware of having blindspots. I am human, and I don't always understand all the ways I need to improve. No one knows every way they need to improve.

This is why we must listen to cues from other people and various situations in life. When we listen to others about how we can improve, and when we read subtle cues, it makes us better long-term.

GIVING FEEDBACK AND RECEIVING FEEDBACK

Much of active listening is used in the workplace. Throughout your career, you will be giving feedback and receiving feedback on many occasions. This course will help you understand the other person when you are receiving feedback.

RESPONSIVE AND CARING INSTRUCTOR: WORLD-CLASS STUDENT SUPPORT

If you have questions that come up while taking this active listening course, know that I am here to help! I answer 99% of student questions within 24 hours. Many students tell me that other instructors don't respond. Well, I do because:

1) I care about my students.

2) I feel a responsibility to make sure that students get their money's worth from the course.

Invest in yourself. Enroll today!

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Our review

🏆 **Course Review: Active Listening Skills** ### Overview The online course on Active Listening Skills has received an impressive global rating of 4.51, with all recent reviews being positive and constructive. The course is designed to enhance the listeners' ability to understand and retain information effectively, which is beneficial in both personal and professional contexts. ### Pros - **Expert Knowledge**: The tutor is reported to be very knowledgeable, providing content that is new and valuable to many learners. This has led to a direct improvement in their communication skills, which they can now include on their resumes. - **Practical Application**: Several reviewers highlighted the utility of the course material at work and in personal life. The information conveyed is directly applicable to real-world scenarios, making it highly relevant for professionals and everyday individuals alike. - **Comprehensive Content**: The material covered is considered very good, addressing a wide range of topics related to active listening. It provides a solid foundation for understanding the nuances of effective communication. - **Engaging Format**: The course is praised for its engaging format, with one learner completing almost the entirety of it in a single sitting due to its captivating nature. - **Diverse Learning Approaches**: Some reviewers expressed a desire for more practical examples and resources, indicating that the course could be further improved by incorporating additional visual aids or real-life scenarios to enhance learning. - **SMART Goals Alignment**: One learner suggested that the course would benefit from more measurable tips, which could help learners set and monitor SMART (Specific, Measurable, Achievable, Relevant, Time-bound) goals related to their active listening skills. - **Pace and Comprehension**: The pace of the class is described as "just right," neither repetitive nor too fast, making it comfortable for learners to follow along without feeling overwhelmed. - **Holistic Approach**: The course covers not just verbal communication but also non-verbal cues and body language, offering a comprehensive understanding of active listening. - **Empathy and Non-Verbal Communication**: Reviewers appreciated the course's emphasis on empathy and understanding non-verbal communication, which are crucial aspects of effective listening. ### Cons - **General Topics**: Some learners felt that the topics covered were too generic and suggested that more specific, measurable tips would be helpful for practical application. - **Desire for More Examples**: A few reviewers mentioned a need for additional practical examples and resources to improve active listening through visual learning. - **Quiz Section**: While the quiz section is deemed good, some learners might appreciate more variety or depth in the questions to test their understanding further. ### Conclusion The Active Listening Skills course has been highly praised for its informative content and practical application in various settings. It is a well-rounded program that covers both verbal and non-verbal communication effectively. The course could be enhanced with more specific, measurable tips, additional practical examples, and possibly a more varied quiz section to further solidify the learner's grasp of the material. Overall, it stands as an excellent resource for anyone looking to improve their listening skills for both personal growth and professional development.

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