Guest Expectations in The Hospitality Property Industry

🏨 Course Title: Guest Expectations in The Hospitality Property Industry - 2023

Course Headline:

Master the Art of Hospitality - Hotels, Resorts, Inns, Bed and Breakfasts, Vacation Homes

Course Description:

Are you ready to elevate your hospitality property from good to great? 🌟 With a blend of passion and expertise, running a hotel, resort, inn, bed and breakfast, or vacation home can be both rewarding and challenging. It's easy to lose sight of the guest experience when you're deeply involved in the day-to-day operations. This is where our comprehensive online course steps in!

Guest Expectations in The Hospitality Property Industry - 2023 is a 10-part tutorial series designed to help you take a step back and view your property through fresh eyes. By adopting the perspective of an outsider, you'll gain valuable insights into how your property is perceived by guests.

Course Highlights:

• Objective Analysis: Learn to assess your property's strengths, weaknesses, and opportunities from an external standpoint. 🧐
• Competitive Comparison: Understand where your property sits in the market and identify areas for improvement.
• Guest Experience Focus: Discover how to become your own guest to truly experience what you offer.
• Accessibility Evaluation: Ensure that every aspect of your property is accessible and welcoming.
• Restaurant Optimization: Maximize the potential of your on-site dining experiences. 🍽️
• Referral Generation Techniques: Master strategies to encourage endless referrals from satisfied guests.
• Leveraging Negative Reviews: Learn why sometimes a negative review can be a good thing for business. 🤔
• Preparing for Return Guests: Create experiences that will bring guests back time and again.
• Post-COVID Reopening Strategies: Get your property ready to reopen with confidence and clarity after the pandemic.
• Anticipating Post Lockdown Expectations: Stay ahead of the curve by understanding guest expectations post lockdown. 🌐
• Future Industry Insights: Gain a deeper understanding of what the future holds for the hospitality property industry.

What You'll Get:

This course is packed with easy-to-follow, step-by-step video tutorials, downloadable audio and PDF files, and any relevant checklists. Plus, you'll have access to a “Guest Expectations in The Hospitality Property Industry” quiz to test your knowledge and ensure you're getting the most out of these tutorials.

You can enroll in this course as a standalone program or as part of the broader "Your Guide to Owning & Operating a Hospitality Property – Successfully" series.

Ready for Change?

Are you eager to see your property through the eyes of your guests and make transformative improvements? Don't wait any longer! 🚀 Sign up now to embark on this journey with Gerry MacPherson, a seasoned expert in the hospitality industry. Let's work together to create an unforgettable guest experience that will set your property apart from the rest.

Enroll Today and Transform Your Hospitality Business Tomorrow! 🌟